Privacy Policy

COD ILOCOS uses customer information only to run the store, process orders, provide support, and improve the shopping experience.

Last updated: July 08, 2026

Information We Collect

Name, mobile number, email address, and delivery address.
Order details, payment method, shipping status, and refund requests.
Support messages, website notifications, reviews, wishlist, and account activity.
Uploaded images such as product review photos, refund proof, or profile photos.

How We Use Information

To confirm, prepare, ship, and deliver orders.
To send order updates, website notifications, and support replies.
To review cancellation, return, refund, and customer service requests.
To prevent abuse, fraud, repeat failed delivery issues, or policy violations.

SMS and Notifications

When SMS is enabled, COD ILOCOS may send order status updates or verification codes to the mobile number provided. Website notifications are also used for order, support, refund, and product updates.

Sharing Information

We may share the minimum required order and delivery details with couriers, payment or SMS providers, hosting services, and store tools needed to complete your transaction. We do not sell customer information.

Data Protection

Customer information is stored for store operations and protected through admin access controls. Customers should keep their account password private and contact support immediately if they notice unusual activity.

Your Choices

You may update your account details, delivery information, and profile photo from your account page. You may also contact support to request help correcting information connected to an order.

Contact

For privacy questions, account concerns, or data correction requests, please use the Contact Support page so COD ILOCOS can review your concern properly.