Customer Service
Find quick information about ordering, shipping, payments, refunds, and common questions for COD ILOCOS. Expected reply time for support messages: within 24-48 hours on business days.
How to Order
- Browse products from the homepage or category pages.
- Open the product page, choose quantity, then add to cart.
- Review your cart and proceed to checkout.
- Enter your delivery address and confirm your order.
- Pay using Cash on Delivery when your order arrives.
Shipping Information
Return & Refund Policy
For now, COD ILOCOS accepts refund requests only. No item return is required yet.
- Accepted reasons: Damage, Incorrect Item, Missing Item.
- Refund information accepted: Gcash, Paymaya, or Bank Details.
- Submit your request from your account page and wait for a website notification update.
Payment Methods
Cash on Delivery is the active payment method for now. Gcash and Paymaya are displayed as future payment options.
View Payment MethodsFrequently Asked Questions
Not yet. Checkout currently accepts Cash on Delivery only.
Log in to your account and open My Orders or Notifications.
Yes, for damaged, incorrect, or missing items. Use the Return / Refund page in your account.
Announcements appear as website notifications for logged-in customers.
Contact Us
Messenger Support: COD ILOCOS Official
Location: Laoag City, Ilocos Norte
Support Reminder: Please include your order number when asking about an order.
Send Support Message